“” Client Engagement Manager | Careers | Fast Forward Group

Client Engagement Manager

COMPANY OVERVIEW

The Fast Forward Group is a training and coaching company committed to helping people achieve success and fulfillment in their whole lives. This is an opportunity to make an enormous impact at a fast-growing, women-led company with a mission to transform workplaces and lives. We work with conscious, inspired leaders at companies like Amazon, JPMorgan Chase, Facebook, Google, Visa, Bytedance, Disney, Bloomberg, CBS, and NBC.
Learn more about our work and clients
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OPPORTUNITY OVERVIEW

As an Engagement Manager, you will use your experience with implementing corporate learning/training solutions to strategically manage external client engagements. You’re energized, detail-oriented, self-motivated and solutions-focused. 

EXPERIENCE: 

  • Experience working at a learning/training company or agency-like company in a similar capacity is preferred. Live or virtual event experience is a plus. 
  • 5+ years related experience in account/client management and project management. 

The ideal candidate:

  • Has strong interpersonal and proven leadership skills that encourage team cooperation and promote enthusiasm.
  • Is an enthusiastic student of personal and professional growth and learning, and someone who derives satisfaction helping people be their best selves.
  • Is obsessed with customer service and has a high bar for excellence in deliverables.
  • Is self-motivated and thrives in a flexible, fast-paced environment; can think on their feet and implement last-minute changes. 

Company is remote, so must be comfortable in a home office environment with the option to work 1-2 days/week in a coworking space.

 SKILLS: 

Must have excellent, proven skills in:

  • Interpersonal relationships/business acumen (particularly with senior level clients) 
  • Clear and concise verbal and written communication skills
  • Strong attention to detail and ability to zoom out and think big-picture
  • Project management of numerous multifaceted projects simultaneously
  • Microsoft Office – Outlook, Excel, PPT and similar technologies 
  • Video conferencing technology – Zoom, WebEx, Microsoft Teams and Google Meets
  • Experience in InDesign, Active Campaign or similar email platforms, and project management/team communication tools like Asana, Slack a plus

 RESPONSIBILITIES:

  • Manage client relationship and all client/participant communication including: 
    • Leading calls with external clients including C-suite members.
    • Coordinating engagement logistics with clients for virtual workshops and/or live experiences.
    • Conducting immersion interviews with employees to gain insight into clients’ business.
    • Developing and executing all program participant communications.
    • Training clients to lead Fast Forward in Action workshops.
  • Manage direct and indirect project resources and timelines for multiple engagements simultaneously.
  • Contribute to and approve proposals/SOWs.
  • Collaborate with the facilitation team to create and implement various engagement deliverables to accommodate the client’s specific needs.
  • Analyze and present program feedback with an eye toward measuring the client’s return on investment and growing the client portfolio.
  • Partner cross-functionally with key partners to evaluate impact and continuously improve content experiences.
  • Support Head of Client Development with forecasting, CRM management, and strategic client growth opportunities.
  • Work with the Finance team to direct and reconcile billing.
  • As needed, produce virtual Fast Forward sessions on Zoom and other VC platforms.
  • (When relevant) attend live sessions to immerse in experience and support facilitators.

 We are an equal opportunity employer and are deeply committed to having team members who are culture “adds” vs. “fits” and who bring diverse experience and perspectives.

Status: Full time
Location: Remote; NYC metro area preferred

HOW TO APPLY:

Email your resume to marina@fastforwardgroup.net.