Account Manager

The Fast Forward Group is a professional development and executive coaching company committed to helping leaders transform culture, uplevel talent, and accelerate business growth. Our clients include companies like Amazon, Meta, Google, Colgate, Ford, JPMorgan Chase and TikTok. This is an opportunity to make an enormous impact at a fast-growing, women-led company with a mission to transform workplaces and lives. Learn more about our work and clients HERE.

The Account Management team is responsible for the end-to-end customer experience once a piece of business is closed.

Experience & Skills:
  • 5+ years related experience in account/client management and project management.
    • Ideal candidate has experience working at an agency or in client services. 
    • Live or virtual event planning experience is a plus.
  • Proven track record building relationships with senior-level clients and stakeholders.
  • Clear and concise verbal and written communication skills.
  • Strong attention to detail and ability to zoom out and think big-picture.
  • The ideal candidate:
    • Is an enthusiastic student of personal and professional growth and learning, and someone who derives satisfaction helping people be their best selves.
    • Has strong interpersonal and project management skills that encourage team cooperation and promote enthusiasm.
    • Is obsessed with customer service and has a high bar for excellence in deliverables.
    • Is self-motivated and thrives in a flexible, fast-paced environment; can think on their feet and implement last-minute changes. 
  • Company is remote, so must be comfortable in a home office environment with the option to work 1-2 days/week in a co-working space.
Responsibilities Include:
  • Manage client relationship and all client/participant communication including: 
    • Making recommendations on Fast Forward programs/products in service of the client’s objectives.
    • Leading calls with external clients including C-suite members.
    • Developing and executing all program participant communications.
    • Coordinating engagement logistics with clients for virtual workshops and/or live experiences.
    • Conducting immersion interviews with employees to gain insight into clients’ business.
  • Manage direct and indirect project resources and timelines for multiple engagements simultaneously.
  • Build expertise in Fast Forward content to inform participant experience and client recommendations.
  • Collaborate with the sales and facilitation team to create and implement various engagement deliverables to accommodate the client’s specific needs (e.g. printed materials, lesson plan, slides).
  • Analyze and present program feedback with an eye toward measuring the client’s return on investment and growing the client portfolio.
  • Partner cross-functionally with key partners to evaluate impact and continuously improve content experiences.
  • Support Sales with forecasting, CRM management, and strategic client growth opportunities.
  • Contribute to and approve proposals/SOWs.
  • Work with the Finance team to direct and reconcile billing.
  • As needed, produce virtual Fast Forward sessions on Zoom and other VC platforms and attend live sessions to immerse in experience and support facilitators.
Position Status and Details:

We are an equal opportunity employer and are deeply committed to having team members who are culture “adds” vs. “fits” and who bring diverse experience and perspectives.

Status: Full time

Location: Remote; NYC metro area preferred / East Coast timezone overlap required


Apply for this job here to upload your resume and submit an application or email your resume to