Account Manager

Founded in 2013, The Fast Forward Group is a fast-growing, women-led company with a mission to transform workplaces and lives. Through our training programs and executive coaching, we help leaders at companies like Amazon, TikTok, Visa, Google, Ford, and JPMorgan Chase ignite culture, uplevel talent, and accelerate business growth. Learn more about our work and clients HERE.

The Account Management team is responsible for managing training programs with excellence and growing existing accounts by making strategic recommendations to serve the client’s needs and generating referrals to other business units within client organizations. This role reports to the VP, Account Management and Operations and collaborates cross-functionally with all functions at Fast Forward, including working closely with our executive leadership team.

Responsibilities Include:
  • Drive growth within existing accounts:
    • Build lasting relationships with client stakeholders, including senior business leaders and HR/L&D/DEI leaders
    • Ascertain client needs and make recommendations on Fast Forward products aligned with the client’s objectives
    • Generate referrals and opportunities across additional business units
    • Collaborate on proposals and business review decks
    • Support Sales with forecasting, CRM management, and strategic client growth opportunities
  • Manage training programs from start to finish with excellence:
    • Collaborate with sales, facilitators, and product to implement Fast Forward training that addresses client needs (e.g. customize deliverables like printed materials, lesson plan, slides)
    • Lead client calls to immerse in the business and gain account insights; brief facilitators and Fast Forward leadership as needed
    • Customize and review  all program participant communications
    • Coordinate program logistics with clients for virtual workshops and/or live experiences
    • Analyze and present program feedback with an eye toward measuring the client’s return on investment and growing the client portfolio
    • Work cross-functionally to evaluate program impact, improve content experiences and merchandise results to client stakeholders.
    • Work with the Finance team to direct and reconcile billing
    • As needed, attend virtual and live Fast Forward sessions to immerse in experience and support facilitators
What will make you successful in this role:
  • 5-7 years related experience in account/client management and project management
    • Ideal candidate has experience working at an agency or in client services/consulting, or in HR/L&D/DEI functions within a corporate setting
    • Live or virtual event planning experience is a plus
  • Proven track record building relationships with mid and senior-level clients and stakeholders
  • Demonstrated business acumen in a corporate setting and ability to apply it in working relationships with clients
  • Clear and concise verbal and written communication skills
  • Experience managing direct and indirect project resources and timelines for multiple engagements simultaneously
  • Strong attention to detail and ability to zoom out and think big-picture

The ideal candidate:

  • Has deep knowledge of relevant content areas, including the fields of management/leadership, organizational development, talent development, and professional and personal growth
  • Has strong interpersonal and project management skills that encourage team cooperation and promote enthusiasm
  • Is obsessed with customer service and has a high bar for excellence in deliverables
  • Is self-motivated and thrives in a flexible, fast-paced environment; can think on their feet and implement last-minute changes
  • Company is remote, so must be comfortable in a home office environment
Why you want this job:
  • Competitive compensation and benefits package including medical, dental, vision, 401(k) with employer match
  • 15 vacation days and 10 company holidays, plus office closure last week of December
  • Remote, global company – work from anywhere as long as you are working US hours
  • Opportunity to make a difference at a fast-growing, mission-driven company focused on helping people live their best lives at work and beyond

We are an equal opportunity employer and are deeply committed to having team members who are culture “adds” vs. “fits” and who bring diverse experience and perspectives.

Status: Full time

Location: Remote; East Coast time zone overlap required


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