• 5+ years related experience in account/client management and project management.
  • Ideal candidate has experience working at an agency or in client services. 
  • Live or virtual event planning experience is a plus.
• Proven track record building relationships with senior-level clients and stakeholders.
• Clear and concise verbal and written communication skills.
• Strong attention to detail and ability to zoom out and think big-picture.
• The ideal candidate:
  • Is an enthusiastic student of personal and professional growth and learning, and someone who derives satisfaction helping people be their best selves.
  • Has strong interpersonal and project management skills that encourage team cooperation and promote enthusiasm.
  • Is obsessed with customer service and has a high bar for excellence in deliverables.
  • Is self-motivated and thrives in a flexible, fast-paced environment; can think on their feet and implement last-minute changes. 
• Company is remote, so must be comfortable in a home office environment with the option to work 1-2 days/week in a co-working space.

• Manage client relationship and all client/participant communication including: 
  • Making recommendations on Fast Forward programs/products in service of the client’s objectives.
  • Leading calls with external clients including C-suite members.
  • Developing and executing all program participant communications.
  • Coordinating engagement logistics with clients for virtual workshops and/or live experiences.
  • Conducting immersion interviews with employees to gain insight into clients’ business.
• Manage direct and indirect project resources and timelines for multiple engagements simultaneously.
• Build expertise in Fast Forward content to inform participant experience and client recommendations.
• Collaborate with the sales and facilitation team to create and implement various engagement deliverables to accommodate the client’s specific needs (e.g. printed materials, lesson plan, slides).
• Analyze and present program feedback with an eye toward measuring the client’s return on investment and growing the client portfolio.
• Partner cross-functionally with key partners to evaluate impact and continuously improve content experiences.
• Support Sales with forecasting, CRM management, and strategic client growth opportunities.
• Contribute to and approve proposals/SOWs.
• Work with the Finance team to direct and reconcile billing.
• As needed, produce virtual Fast Forward sessions on Zoom and other VC platforms and attend live sessions to immerse in experience and support facilitators.

We are an equal opportunity employer and are deeply committed to having team members who are culture “adds” vs. “fits” and who bring diverse experience and perspectives.